Complain Letter Response For Purchase Complain, Free Templates and Examples

Response for Purchase

Dear [Your Name], 

Thank you for reaching out to us regarding your recent purchase from our online store. We apologize for any inconvenience caused by the size and condition of the product you received. 

We have checked our records and found that your return request has not been successfully filed. We are sorry for the technical issues you faced while trying to file the request. Rest assured that we will assist you in processing the return. 

To initiate the return process, please send us the photographs and video you mentioned in your message as proof of the damage. We will review the images and video and get back to you with further instructions on how to return the product. 

Thank you for your patience and understanding. We appreciate your business and hope to resolve this matter soon. 

Best regards,
[Company Name]